Can a human help, this AI is useless and destroying my mental health?

[private2025]

Under wages and income, I have somehow entered two amounts in the Miscellaneous Income, 1099-A, 1099-C section. When I click Add/Edit to delete them, it never gives me any options to remove them. The AI is useless, the phone call back option is useless and I can not call an 800 number where I am. Can someone please help?

[JohnB5677]

To clear the 1099-A and C you will have to delete the forms.

On the menu bar in the sidebar on the left.

Select Tax Tools

• You may have to minimize tabs for both Federal & State

1. On the drop-down select Tools
2. On the Pop-Up menu select Delete a Form
3. This will give you all of the forms in your return
4. Scroll down to the form you want to delete
5. Select the Form
6. 1099-A
7. Click on Delete.

Repeat this process for the 1099-C 

Go back to the input section and confirm that they fad been deleted.

[private2025]

Thank you, but on the list of forms that come up in that process, no where does it list a 1099 A or C.  Most all of the forms listed are clearly still needed, my w2s, a crypto form, etc...  any other tricks?  If I have to start over again I am just going to switch to another company.  Never had problems with Turbo Tax in the past, but this stress is just not worth it...

[MindyB]

Try to navigate directly to where the 1099-C or 1099-A is entered.

Here is how to do this in TurboTax Online:

• Navigate to Federal > Wages & Income > Miscellaneous Income, 1099-A, 1099-C > Revisit
• Proceed through the interview to adjust the amount