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Level 1

Question

Browser update

Forum|Forum|6 years ago
January 27, 2020
9 replies
4 views

I have tried to complete a filing for the last 4 days and every computer or device in my home turbo Tax states a browser update. I’m spending hours a day trying to update with my devices stating the browser is already updated. I even tried my sister computer and the same thing happens can not access Turbo Tax and have over 8 years of returns from prior years.

What can be done about this or it’s just a problem getting access to Turbo Tax?

TurboTax PLUS Online

waguespack405

Level 2

after updating my browser, chrome, the program keeps going back to the update page.

oldcatman

Level 2

HOW CAN I GET TO MY RETURN AS I HAVE THE UPGRADES

SForrestLO

Level 11

Please see these Turbo Tax FAQs for more information.

TurboTax Online system requirements

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25787

How to clear your cache

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

KatrinaLO

Level 14

Please see this TurboTax FAQ below for standard requirements.

https://ttlc.intuit.com/community/system-requirements/help/turbotax-online-system-requirements/00/25787

This issue may also be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If none of these troubleshooting tips resolve the issue, and you require additional assistance, you can contact us at (800) 446-8848.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ptsmith1024

Level 2

Apparently the only way you can use TurboTax is if you clean out all your information for an "update". This is crazy.

Stacy23tax

Level 2

I'm having the exact same problem! I cant get past the browser update page....my browser IS updated!

rarmson

Level 2

Like many others, I am unable to get past the browser update page.

randyrandy67

Level 2

I am having the exact same problem, been filing with turbo tax for around 7 years ,not ever a problem till now . Updated and cleared my browsing, cache, and cookies and still same browser update message. Im gonna try Taxact .com. This is bull

Joenn

Level 2

I have the same problem. Cleared history and cookies. Still have same problem.

bullshirt

Level 2

I've used turbotax for years and now suddenly the browser crap. Finally went to hrblock and had absolutely no problem. Bye bye turbotax

ptsmith1024

Level 2

I filed online with an IRS-recommended site. The browser works and no hidden charges. Au revoir, turbotax!

roadking1961

Level 2

Here is what I did, I'm not a computer whiz, if I can YOU can!

Updating Chrome did not work no matter what I tried! I have an old Mac, version OSX 10.9.5. I went to the Mozilla Firefox webpage while in my current Chrome browser and completed the browser download. I have never used Firefox before.

Here is the key for you non-tech folks like me.. once you complete downloading it, you need to go to the Mozilla Browser Home Page and register. It's not automatically using Firefox after you download, you're probably still in Chrome. It's simple to register, email, age for some reason?, Verify code, etc. It takes a few minutes, and color me skeptical, but when I finally went back to Intuit, using Firefox as my browser, Viola!

But if this isn't worth your time, (after 9 years with TT for me it was), then I'd suggest going elsewhere.

Cheers,

sbcole4

Level 2

Having the same issue. All my browsers are up to date and so I am not about to download an update un needed. I just need the download. Is this really the way they are doing things?

AkinaLO

Level 15

@sbcole4 What browser are you using?

Try to delete your cookies. If that doesn't work, try clearing your browser's cache. Then try logging out and logging back into TurboTax. You can also try using a different browser. The following articles will show you how to do it.

This one shows how to delete your cookies.

https://ttlc.intuit.com/replies/3301745

This one will help you clear your cache.

https://ttlc.intuit.com/replies/3302272

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ptsmith1024

Level 2

Short answer: don't bother with turbotax. go to the irs.gov website and use one of the partners there. it's free to use and it actually works.