Bought wrong version

Forum|Forum|3 years ago
April 17, 2023
1 reply
5 views

Hello,

I usually use the Desktop version of Turbo Tax Deluxe. I transferred info from my W2 and got to the end, and paid $54 (USD) to e file. Then I wanted to choose 'File by Mail' It kept looping me back to paying $59 to e file the state return, when I realized I was using the Online version. I then bought the Desktop version and transferred all data from Online to Desktop Deluxe. But now I've paid twice. I would like a refund for the Online version. How do I request a refund for the Online version?

Best answer by xmasbaby0

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

xmasbaby0

Answer

Level 15

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**