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Bought wrong version

Hello, 

 

I usually use the Desktop version of Turbo Tax Deluxe. I transferred info from my W2 and got to the end, and paid $54 (USD) to e file.  Then I wanted to choose 'File by Mail' It kept looping me back to paying $59 to e file the state return, when I realized I was using the Online version.   I then bought the Desktop version and transferred all data from Online to Desktop Deluxe.  But now I've paid twice.  I would like a refund for the Online version.  How do I request a refund for the Online version?

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Accepted Solutions

Bought wrong version

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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2 Replies

Bought wrong version

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Bought wrong version

Thank you so much for your help!

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