Bought wrong version

[rlneal2014]

Hello, 

I usually use the Desktop version of Turbo Tax Deluxe. I transferred info from my W2 and got to the end, and paid $54 (USD) to e file.  Then I wanted to choose 'File by Mail' It kept looping me back to paying $59 to e file the state return, when I realized I was using the Online version.   I then bought the Desktop version and transferred all data from Online to Desktop Deluxe.  But now I've paid twice.  I would like a refund for the Online version.  How do I request a refund for the Online version?

[xmasbaby0 · Accepted solution]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[rlneal2014]

Thank you so much for your help!