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Level 15
June 5, 2019

You will need to phone TurboTax Support during business hours and ask for the download file to be placed in your account.  The support hours are shown in the second FAQ below.

https://ttlc.intuit.com/replies/4259363

FAQ:  What is the TurboTax phone number?

https://ttlc.intuit.com/replies/3300041