When I go to enter Deductions & Credits I get a blank screen.

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m420815

Level 1

Question

Blank Screen

Forum|Forum|4 years ago
February 13, 2022
3 replies
10 views

When I go to enter Deductions & Credits I get a blank screen.

DaraLO

Level 12

For TurboTax Online, sign out of your account and clear your browser's cache and cookies. If you're using the TurboTax CD/Download software, please check for updates or update manually using the steps listed here.

If the above does not resolve the issue, please reply to this thread and let us know which TurboTax version you're using.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jm144324

Level 2

Turbotax Desktop Deluxe. When I try to enter SSA-1099 Income, I click 'update', the next screen is blank.

CarissaM

Level 15

Have you followed the instructions above to clear cache as well as update your software @jm144324 ?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

chingkue10

Level 2

Same issue when clicking review right before finalized. Signed out of account. Cleared cookies and cache, but problem persists. Even tried it on a different browser. Same thing.

joseaguilartrejo713

Level 2

Hi, I completed my taxes in Turbo tax, paid for the products and when asked to agree to share my information for other services, I declined. Now I can't file my taxes, whenever I hit "file" my screen went blank. I tried in different browsers, I cleared my data and cookies and restarted my computer and still nothing. Please advise or at the least refund me and I will use another.