Billing

[Sanzari_j]

I was charged the wrong amount for my service because my nursing discount through id.me removed itself at checkout. Why can I get no responses from customer service for months ?

[xmasbaby0]

We have no idea what nursing discount you expect from "ID.me"-----TurboTax has nothing to do with that.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

[Sanzari_j]

Im so happy you took your time out of your day to make a snotty reply. Obviously I have no idea how this works or how to get in touch with anyone and customers and service. The phone calls lead to nowhere

[xmasbaby0]

@Sanzari_j This is a federal holiday---do not expect to reach customer support on Memorial Day.   Try again on Tuesday.