Billing

[evelyn137]

I was supposed to get one free state tax.  How come I am being billed a $25 filing fee?

[xmasbaby0]

E-filing fee in desktop software

Did you purchase desktop software with state software included?  They sell Deluxe both with and without state software--so you have to be careful which one you choose.  And even if it does have the state software download included, that is for preparing the state.  There is an extra fee to e-file the state.  You can avoid the state e-file fee if you print and mail the state instead of e-filing it.

[evelyn137]

I purchased Premier desktop with state included.  It was supposed to have 1 state tax for free.  This did not happen.  I had to pay $25.

I had previously sent a message and it keeps coming back as undeliverable, so I  assume this will as well.

Obviously, you are not interested in feedback.

[Irene2805]

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

[xmasbaby0]

@evelyn137

E-filing fee in desktop software

Did you purchase desktop software with state software included?  They sell Deluxe both with and without state software--so you have to be careful which one you choose.  And even if it does have the state software download included, that is for preparing the state.  There is an extra fee to e-file the state.  You can avoid the state e-file fee if you print and mail the state instead of e-filing it.