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Level 3

Solved

Best Answer?

Forum|Forum|3 years ago
April 5, 2023
1 reply
4 views

I'd like to know why a "Best Answer" was selected before I had resolved my problem? I certainly didn't select any answer as "best."

Best answer by Opus 17

You can look at the user's contribution history to see what other questions they have started.

"Champs" (volunteers), Turbotax employees and Moderators all have the ability to mark an answer as "best" or "solved." However, I can't tell exactly who approved the previous post. It could have been someone well-meaning who thought it was solved or it could have been a mistake. Even though a post is marked solved, you can always return and post a reply indicating that it is not solved and asking for clarification or providing details to help us understand your question better, or you can start a new forum post.

Level 15

We'd love to help you complete your tax return but need more information. Can you please clarify your question?

I'm not sue who, or how your question was marked "Best Answer".
However, if your question was not resolved, please ask it again.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 3

This doesn't answer how/why my question got marked as best.

As for the original question, I called TurboTax and, after nearly an hour, resolved the issue.

Answer

Level 15

You can look at the user's contribution history to see what other questions they have started.

"Champs" (volunteers), Turbotax employees and Moderators all have the ability to mark an answer as "best" or "solved." However, I can't tell exactly who approved the previous post. It could have been someone well-meaning who thought it was solved or it could have been a mistake. Even though a post is marked solved, you can always return and post a reply indicating that it is not solved and asking for clarification or providing details to help us understand your question better, or you can start a new forum post.