Bank Routing

4 replies
24 views

Hello i need help with taxes i double check my routing number is correct and actually it is but turbo tax doesnt allow me to finish it,can you please help me thanks

TurboTax Home & Biz Windows

MichelleLO

Level 15

Are you getting a specific error message when trying to file?

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alelyAuthor

Level 2

Hello Michelle

the message that i am getting its on red letters saying double-check that you are using the correct electronic routing number like i said int the beginning doesn't allow me to next button continue its in blue and try to the taxes again and verify thousand-time ad the info its correct, i am frustrated at this time i spoke early with support i did everything the he told me delete the cookies and delete the desk top app and installed again and still the same issue.

VolvoGirl

Level 15

Ask the bank for the right numbers. Is it Bank of America?

If you used Bank of America there are five routing numbers that the bank does not use for electronic transactions. If you're seeing the following message,

"We noticed that you entered a routing number that your bank does not use for Direct Deposit or Direct Debit."

then you've entered one of those five numbers. You will need to contact the bank for the correct direct deposit routing number that they also refer to as their ACH routing number.