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Level 1
June 18, 2021
Question

Aut0 debit

  • June 18, 2021
  • 1 reply
  • 5 views

I received an email about an auto debit for my tax preparation. I need to set up a payment plan or something because I do not have the money in the account more importantly I did not receive my tax refund due to an offset. I tried calling for the past week and have been placed on hold and unable to reach a customer service representative.

    1 reply

    DoninGA
    Level 15
    Level 15
    June 18, 2021

    See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

     

    Or contact TurboTax support and use the key words Billing Issues

     

    Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

    Or -

    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax