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Hurdlelonnie
New Member

Are the second check problem going to be resolved before having to file cause if not you guys will loss a long time customer

 
2 Replies
Mike9241
Level 15

Are the second check problem going to be resolved before having to file cause if not you guys will loss a long time customer

it's an IRS mess-up. H&R has reported the same problem and I would imagine that the same issue exists for other do-it-yourself software providers. 

JulieC14
Expert Alumni

Are the second check problem going to be resolved before having to file cause if not you guys will loss a long time customer

If your second stimulus payment was sent by the IRS to a temporary account that is closed or is no longer active in error, TurboTax is happy to share that those stimulus payments were scheduled to be deposited beginning on January 8th for customers affected by this IRS error. We expect most of these payments to be available that day, but banks could take a few business days to process.

 

Payment will be deposited into the same bank account that customers received their 2019 tax refund.

 

Customers affected by this will have received an email from TurboTax letting them know their stimulus payment is on the way. We have been working tirelessly with the Treasury and IRS to get stimulus payments to our customers. 

 

These payments will be distributed to the account listed for your federal refund on your 2019 tax return.  If you did not have a refund in 2019, did not receive your 2019 refund via direct deposit, or did not file a return, the IRS may not have your direct deposit information and you should expect to either receive a check or to claim the payment on your 2020 tax return.

 

For TurboTax customers who need to claim the credit on your tax return, you will enter information about the credit when prompted near the end of the interview in the Final Review section of the program. 

 

For further information, please see the following links: 

 

 

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