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just me 65
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Application crashes after latest update

Hello,

I used TurboTax 2022 to complete my taxes earlier this year.  Today I wanted to just look at my 1040.  When I started the application it told me about a new update that was important so I let it update.  When I came back to my computer later (I gave it a lot of time as I was doing other things) I restarted the application and it died.  My MacBook gave me the following message....

 

"TurboTax 2022 cannot be opened because of a problem.  Check with the developer to make sure TurboTax 2022 works with this version of macOS.  You may need to reinstall the application.  Be sure to install any available update for the application and macOS."

 

So, I updated macOS.  Then I tried to restart TurboTax 2022 and it crashed.  I tried TurboTax 2021 and it worked just fine.  I closed it.  I found the uninstall/reinstall directions for TurboTax in the Support forums and followed that process.  All seemed to be going well but slow.  Eventually I was asked to allow Turbotax to update which it did and then things died again.  I just want to be able to have the application run so I can look at my most recent tax filing.  Please advise.

 

Thanks in advance.

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1 Reply

Application crashes after latest update

Contact TurboTax support for this problem.  We have noticed other instances of this issue after the latest Mac update to the Mac software.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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