Anyone else having issues with pages not loading?

Forum|Forum|3 years ago
January 27, 2023
3 replies
7 views

Trying to file state but it won't let me passed a certain point

TurboTax Deluxe Online

mo_res_for_now_77

Level 2

Yeah, I'm having the same problem whenever I try to file state OR federal—looks like they're probably getting a huge amount of traffic, and the site can't handle it. Unless somebody else has a better idea, I can only suggest that you keep trying, over and over... or else wait until the middle of the night when demand is much lighter. 😞

mo_res_for_now_77

Level 2

Note: I was just informed by a customer service representative that TurboTax Online will NOT work correctly with the Safari browser, only with Chrome. I've never heard that before, never seen it communicated anywhere on their site, and have successfully used TurboTax for the past 7 years on Safari (like tens of millions of other Mac users out there).

Not sure this answer is relevant to the original poster on this thread, but hope it's helpful to someone!

MoniqueLO_

Level 10

You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.

@l-cheseldine

@mo_res_for_now_77

grovesje

Level 2

Yes. I have restarted the computer and the program and Turbo Tax 2024 pages are not loading.

BrittanyS

Level 12

Try doing a manual update. Follow these steps:

If you're having trouble updating your TurboTax 2024 for Windows Individual software using the "Check for Updates" method, here are instructions for how you can get the latest federal program update:

Close TurboTax and all other programs except this browser window.
Select this link to download the 319 MB update.
Save the update file to your Windows desktop.
Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

We don't offer manual updates for TurboTax state software. If you need to update your state, here are your options.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jjeanp1

Level 2

It would be a good idea to call them directly on the phone. If you have enough patience, you will get to speak to a live person and he or she will walk you through the process.