anyone else get this code error TY25_NY_IT398

Forum|Forum|4 months ago
January 29, 2026
2 replies
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TurboTax Online

JohnB5677

Level 15

Error TY25_NY_IT398 is a New York state tax error code.

The filing status or taxpayer information does not match the

NY Department of Taxation and Finance records, or
A required form is missing.

To fix this,

Verify personal information (SSN, name), ensure the correct Tax Year (TY25) is used, and
update form IT-398 if necessary

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TravisTractor

Level 4

I'm getting the same error, and my NY state return has been rejected 3 times because of this. TurboTax Desktop says the form will be updated on or after 1/31/2026. Well, it's time where is it? It's extremely annoying that the program lets you file when there is an outdated form. Do better Turbo Tax!

Error: TY25_NY_IT398 - Your New York state return requires a product update before it can be electronically filed.

KristinaK

Employee Tax Expert

Please try again after 01/31/26. Sometimes the updates are not deployed until later in the scheduled day.

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TravisTractor

Level 4

I did the software update this morning and submitted. No warnings. I'll report back after it has been accepted/rejected.

TravisTractor

Level 4

I called customer service again. Very nice and professional rep. I was told to update the state form and try again later. I tried a sixth time after re-generating the state formsand submitted again, and it got rejected. Could be something on the New York State end or TurboTax. I'll give it a day or two, and then I will escalate.