already-purchased Turbo Tax product (the 2024 version), it leads me to the download screen but only shows 2023 product available for download?

[jjennings64]

I already purchased 2024 Turbo Tax product. Trying to download but only shows 2023 product available for download.....HELP

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax