I have premier edition and i need to speak with someone because my documents won't import from Netxinvestor.

[gracielynn10]

I can access my documents online so I know they are there, but when i attempt to import, Turbo tax says there is no tax data to import at this time.  

[MaryLO]

The following is the best way to speak to a live representative

https://ttlc.intuit.com/replies/3300041

[lntrinh1701]

After many unsuccessful attempts, waiting on the phone for hours, being told by Netxinvestor Tech Support that all the info I entered in TT are correct, then being told by TT Product Support that this is a known problem that has no ETA of being fixed (even by Apr 17) and the only way is to go to "plan B" and entering the 1099-B and -DIV info MANUALLY, I fumbled around and found the solution that worked for me: Select my Financial Advisor's name , Securian instead of Netxinvestor or Pershing from the "bank and brokerage" drop down list.
You may want to give it a try.

[lisa18]

THIS WORKED FOR ME! Had the same experience with trying to get support. Thank you very much!!