after entering refund info program will not continue

[NicolleR1]

We are aware that some customers are still experiencing issues when trying to file but they are not able to proceed.  We are currently investigating that. 

In case you are still having this problem, try these steps:

In TurboTax online: Clear your browsers, cookies and cache: 

How do I delete cookies 

How to clear your cache 

In TurboTax Desktop: make sure the software is updated, reboot your computer, and check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

Otherwise, once the program is update, we will notify you.