After clicking "View Returns" A popup comes up saying "Preparing your documents This may take a few moments." and I have waited for more than 20 minutes and still nothin

pabenson · ‎March 28, 2025

I'm using the web version and Mozilla browser.

KrisD15 · ‎March 28, 2025

I would close out the account, and try again.

Clearing Cookies and cache always seems helpful as well.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

pabenson · ‎March 29, 2025

Tried clearing cache and cookies. Logged in again.

No dice.

MonikaK1 · ‎March 29, 2025

Check your Internet connection. Hardwired connections work best. Try turning router off and on again.

Try using a different browser. Chrome generally works well.

Try clearing your cache and cookies. If after trying all of the options mentioned you still have the same problem:

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.