TurboTax

Level 2

Question

After clicking "View Returns" A popup comes up saying "Preparing your documents This may take a few moments." and I have waited for more than 20 minutes and still nothin

I'm using the web version and Mozilla browser.

Level 15

I would close out the account, and try again.

Clearing Cookies and cache always seems helpful as well.

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Level 2

Tried clearing cache and cookies. Logged in again.

No dice.

Level 2

Check your Internet connection. Hardwired connections work best. Try turning router off and on again.

Try using a different browser. Chrome generally works well.

Try clearing your cache and cookies. If after trying all of the options mentioned you still have the same problem:

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

1 reply