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JBR5
Level 2
March 13, 2026
Question

activation screen

I am running win10 on firefox on an older computer.  When the screen loads with my info from last year, the screen is dead; I cannot find a live link after clicking everywhere. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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    3 replies

    Level 15
    xmasbaby0Level 15
    Level 15
    March 13, 2026

    Desktop download software for 2025 does not run on Windows 10.    You will not be able to use desktop software unless you can upgrade to Windows 11.    Or you can use online TurboTax instead.

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    JBR5Author
    Level 2
    March 17, 2026

    I have the same problem on a newer laptop running windows 11. I am recognized and saved information is loaded onto the screen but it is a dead screen; nothing responds to mouse clicks

    I have depended on Turbotax for preparing personal & business taxes, federal and state for many years. This is the first time I have been excluded!

    CatinaT1
    CatinaT1
    Alumni - Intuit
    March 19, 2026

    Were you able to resolve this? Have you restarted your computer?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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