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Grandma-RoRo
Level 2
Jan 27, 2023 8:45 PM UTC
Question

Activation Screen Problem

I have been reading all your responses to the activation screen problem… but mine is a little different.  I have the activation screen but it won’t allow me to type my activation code.  All my windows updates are current. I tried all your recommendations but nothing works.  I have been a user for over 20 years and this is beyond frustrating.  Anyone have the problem of activation screen not responsive to typing??

    11 replies

    SteamTrain
    SteamTrain
    Level 15
    Jan 27, 2023 9:17 PM UTC

    Try this

     

    Copy it from the source, or notepad screen:<Cntrl> + C

    then click on the activation screen , then paste: <Cntrl> + V

    _________________________

    Otherwise .....Customer Support:

     

    What is the TurboTax phone number? (intuit.com)

     

     

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
    Grandma-RoRoAuthor
    Level 2
    Jan 27, 2023 9:28 PM UTC

    Thank you for the suggestion but unfortunately it still does not work. 

    HeatherPLO
    Level 14
    Jan 29, 2023 7:54 PM UTC

    To fix blank screens or issues during activation, please see this Help Article here for further troubleshooting.  

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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