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GDSeidel
New Member

Activation screen on TurboTax 2023 is just spinning blue dots for 15 minutes. No email, no text, so I don't know what it is waiting for or if it is just stuck. Help?

 
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1 Reply
CatinaT1
Employee Tax Expert

Activation screen on TurboTax 2023 is just spinning blue dots for 15 minutes. No email, no text, so I don't know what it is waiting for or if it is just stuck. Help?

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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