Acorns import bug - account and doc number fails

[dyanneo]

I enter my account number and the document number, and I get a validation error on the account number. Nothing has worked so far.

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

If you use the Brave browser, you have to turn off the Brave Shields.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[jeleeinc]

Hi, 

I'm having the same issue as the person above. I am not using turbo tax online.

Jen

[dyanneo]

The rep walked me through the steps to clear cache/cookies (I forget), but it worked - I think there are instructions for doing this online. I'll see what I can find...

[dyanneo]

If you are on a windows machine, search for delete browsing history in the search bar at the bottom.  It opens an Internet Properties dialog box. The General tab should be open. At the top of it is a Browsing history section. Click the Delete... button. A new window opens. I left "Cookies" alone, but I cleared Form data, and that did it. 
If that doesn't work, maybe try deleting the temporary files as well, but I thought form data was it. (I'm trying to remember!).