Account access problem !

[Marissakk]

When I go to sign into turbo i put in my username and password then it asked me to verify only by using my OLD phone number that I no longer have access to how can I verify using my email ? 

[GabiU]

Log into https://accounts.intuit.com/app/account-manager/overview and under "Sign-In" you should be able to change your phone number and look into the verification settings. 

[charlotte11bri]

This did not work. It will let you change your password but will not prompt you to get into your account if you got a new phone number. Very frustrating. Hopefully my request is answered soon.

[ajletizia]

I have tried for an hour to get in. My phone won't take a clear picture of my Driver's License and I cannot change my old phone number. 

[MichelleLO]

Please see the below TurboTax FAQ for instructions on how to update your TurboTax account information:

How do I update my TurboTax account information?

@charlotte11bri

@ajletizia

[Leigen44]

I can’t get into my accouny

[HeatherPLO]

Please see the link here for Account Recovery. 

[peterapetch]

when program came up listed my wife but not me.  I also have an account I paided $40 for that will not pick up free coverage for State filing

[peterapetch]

can I talk to someone in support

[peterapetch]

Do you have support customer service reachable by phone.

[MichelleLO]

Please follow the instructions in the below TurboTax FAQ to contact Customer Support:

What is the TurboTax phone number?

@peterapetch