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sweetnspicy2003
Level 2
February 1, 2023
Question

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service????

Been trying to file but keep getting this error.  Anyone else having this issue?  Tried deducting from refund as well as using a credit card.  Called Turbotax but they had no clue either!

5 replies

MichelleLO
Level 15
February 1, 2023

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

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sweetnspicy2003Author
Level 2
February 6, 2023

I've tried all those and still nothing! 

SForrestLO
SForrestLO
Level 11
February 6, 2023

Please see this Turbo Tax FAQ on the server error.
 

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