2024 TURBOTAX DESKTOP ADVANTAGE PREMIER

[jennifergilbride]

I also received my download request email and am having difficulties downloading a Windows version of the product. This issue is reoccurring for it happened last year too. I have never used an Apple product for TurboTax and have been a customer for well over 10 years. Please ensure that I can download a Window version for 2024 and in the future. Why isn't the Window version an option on my account? and how do I get that version? 

Thank you

[DoninGA]

You need to sign onto your Advantage account and change the type of operating system that you want downloaded in the future.

See this TurboTax support FAQ for updating or changing your Advantage account info - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/update-confirm-inf...

[jennifergilbride]

Here is what is listed on my order email:

TURBOTAX DESKTOP ADVANTAGE PREMIER TAX YEAR 2024 WIN DOWNLOAD

I can't find the instructions you have provided to update my platform request from MAC to WIN, however, it clearly states that I have purchased the WIN product, but your system has only provided me with MAC. Please help to ensure that I receive the correct version. 

$105.00

[DoninGA]

@jennifergilbride 

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax