2024 Turbo Tax not loading

2 replies
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my 2024 Turbo tax is not loading when I click icon?

Technical Help

mesquitebean

Level 15

@ Vannlynn wrote:
my 2024 Turbo tax is not loading when I click icon?

So 2024 TurboTax is installed on you computer, but you can't launch it from the desktop icon?

Does "not loading" mean when you click the icon, nothing at all happens? i.e., the shortcut icon doesn't work?

Are you using Windows PC or Mac version?

If Windows, what happens if you click the Windows Start menu icon in the lower left corner, then in the list of programs scroll down to TurboTax 2024 and click there. Does it launch that way?

SteamTrain

Level 15

@Vannlynn

Also ....IF you are on a Windows computer?....there was a new Windows 11 OS download/update in the last two or three days.

If it's been partially updated in the background, then you may need to reboot your computer. A partially-installed Windows update will block TTX startup.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*