2024 Tax Data File Disappeared!

[Lorriebird]

Finished my 2024 return and was preparing to e-file. e-file failed saying Turbo Tax needed to be updated first. Completed update and now my 2024 return data file is completely blank as if I had never started it. Beyond frustrated and I see I am not the first. Is there anything to be done other than start all over again? (System used is iOS on Macbook)

[Lorriebird]

PS: System is iOS on Macbook

[JotikaT2]

Please see this link for steps to help you locate your tax return.

[Lorriebird]

Thank you for responding. However, this is not the issue. I have my data file, but after the recent update my data file was written over and is now blank. My return was finished and was being submitted but I received an error message that TT needed to be updated before e-filing could be completed. All data entries in my return data file are now blank. 

[mrcashmore]

The exact same thing just happened to me now!! After hours of work, I was ready to do a final review.  Turbo tax requested an update, which I did, and now now of my returns are there *argh*  I'll have to search for how some people got them back or start from scratch.  This is VERY frustrating!

[Lorriebird]

Yes...extremely frustrating. I couldn't find a solution nor any help from Intuit. I ended up starting from scratch from the very beginning. 

[Jeff1391]

My tax file disappeared today after a TurboTax software update.  I called support and while the agent was pleasant, there is no fix.  I filed and need to amend.    I see this has been happening for a few years looking at posts.  I use the PC version. My file is gone from all including One Drive.  

[CatinaT1]

Here are a couple community fixes:

I finally discovered what was going on with mine. When I originally installed Turbotax, it picked up my previous file from my Windows File backup location, so it continued to save everything in that location, not the actual active file location. I just have to remember to check that next year.

https://ttlc.intuit.com/community/taxes/discussion/re-tax2023-file-disappeared/01/3315626#M1220196