2023 Order TTWCD269883413 Error Made

[msw_76]

Hello:

I used TurboTax Live Full Service and TurboTax Full Service CA 2023 and it seems the accountant I used through your service erroneously claimed my son on my state taxes. As I told her when I spoke with her online, that my son's father and I alternate the years we claim our son. She correctly did not claim my son on my federal taxes, but it turns out that she did on my state.  My son's father has now received a letter from the state of CA saying we double claimed our son.  This violates the "Tax Return Lifetime Guarantee

A combination of coverage including 100% accurate calculations, audit support and a maximum refund. All guaranteed for the full 7-year life of your tax return. See Terms of Service for details" for the service I purchased. Whom do I contact for a resolution to this issue?

Thank you,

Melissa Wright

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax