2022 premier desktop version sign in issue

Forum|Forum|3 years ago
February 15, 2023
11 replies
101 views

After downloading and launching desktop version successfully, I entered income information till when I needed to import brokerage statement when I am prompted to sign in my TurboTax account. The login window took forever to start, and login and password boxes are both disabled so I can't enter anything. I tried File -> Sign in at the return home page, it was the same thing. I rebooted my computer, uninstalled and reinstalled, nothing helped. Is it a software bug or something else?

MichelleLO

Level 15

You may want to try clearing your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning correctly when trying to connect to your web browser to import your documents.

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fenglisaAuthor

Level 3

Thanks for the reply, but I have tried those before I submitted this question, and they didn't help. I also found another thread of chats discussing the same problem as mine. Would you like to take a look?

White Box during import while using CD/Download of Turbo Tax 2022 Home and Business (intuit.com)

CarissaM

Level 15

Which browser is your software using to have you sign into the account?

Also, it might be beneficial to try changing your default browser on the computer, as this could assist to fix it.

Please let us know if this helps the issue. @fenglisa

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fenglisaAuthor

Level 3

@CarissaM My default browser is MS edge, which one does turbotax work well with? Thanks

SteamTrain

Level 15

Mine worked OK with MS Edge as the default browser (Windows 10, Desktop Premier).

A couple other things to try.

1) Go up to the "File" menu in upper left. Toward the bottom of the pop-up there is another menu selection place to sign into your TTX account...maybe that one will work.

2) IF the sign-in boxes are still blocked, try rt-click and Refresh (if using Windows).

3) Still no? Hit the tab key a couple times to see if a cursor moves around between boxes before trying again.

4) Could be you have a pop-up blocker of some kind that needs to be shut down temporarily?

5) Wait until Friday Feb 24th and run a software update. They are "supposed" to be releasing a software update that is "supposed' to fix some brokerage sign-i/access/import issues...maybe that TTX sign-in is part of it.

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Last resort. 1099-DIV and 1099-INT forms are really easy to enter manually.

.....but more than a few manual entries for the 1099-B/8949 can be a chore though.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*