2022 ev tax credit software error on dropbox.

Forum|Forum|3 years ago
February 16, 2023
4 replies
33 views

I purchased a Toyota Rav4 Prime 7/12/2022. By IRS regulations its eligible for at least 1/2 rebate or my tax liability. The drop box for the manufacturer will not let me select a manufacturer so The credit does not calculate on my return. How do I fix this without filing a manual return? Thanks for any help.

TurboTax Home & Biz Windows

MichaelG81

Level 7

According to the Windows version it is working perfect.

For Plug in it is working.

And for Alternative motor vehicle it is working.

Try updating or clearing your cache and cookies, then a reboot. It looks like you are using Windows, so first Clear you cache and cookies to do so follow the below instructions:

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.

However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

Then Delete Cookies if yo haven't done so already.

How do I delete cookies?

Check for Updates then reboot

Next, check for updates go to "Online" upper left hand corner, and click "Check for Updates".
Lastly, reboot your computer.

@bobmck535

[EDITED 02/17/2023 | 09:41 am PST]

After quitting TurboTax and clearing cache and cookies, reboot, then reopen TurboTax to check for updates on a Mac.

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

Tips:

It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
If your connection drops in the middle of the update, try again; it should pick up where it left off.

@bobmck535

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