I download Turbotax to my desktop & it's in my TurboTax account, but I had the same problem. Customer service helped. If you changed the purchase from, say, CD to download; or on-line purchase, you could have a problem, but they should help. good luck! I know it's frustrating.
Are you sure you used the same account this year as you used last year? To find out ALL the TurboTax accounts you have, follow the instructions here.
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