@IneedNYC
Are you sure the unfiled 2016 state return is not in your 2016 PDF? If you prepared both returns in 2016, the 2016 PDF should have both returns in it. If the state return wasn't finished though, you'd need to finish it in 2016 desktop software. TurboTax Support would likely furnish you the 2016 software if you already paid for it, or since you already paid for Federal, you can pay for the state return from inside the desktop software. Once they provided you the software (if needed), you can download the *.tax2016 data file from your Online account to finish the NY state return in the 2016 software, but do not alter the Federal return which has already been filed.. Of course, you would choose only to file the state return. You won't be able to efile the 2016 state return. It has to be printed, signed, dated, and mailed.
To speak to TurboTax Support if you need to ask for the 2016 download software, you can use the form at the link below to schedule a call back, or it may provide a number.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
https://support.turbotax.intuit.com/contact
