1921 error while loading turbotax 2020

Forum|Forum|5 years ago
February 21, 2021
4 replies
29 views

Tried installing 2020 Premier 5 times, 2 with the cd, 3 from the downloaded file. All freeze up at 9% with an error code of 1921...

TurboTax Online

TerukoL

Level 13

You can download your software directly from TurboTax.

Go to InstallTurboTax.com.
Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
Enter your license code in the pop up window.
- It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)
Select your operating system, and select Get Download.
Download your software and install.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

Please click I bought the CD, but my computer doesn't have a CD drive to learn more.

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RBEG

Level 2

I tried your idea 4 times it did not work.

RBEG

Level 2

I tried several times. The install stalls at 9% complete. this is for 2020 Business for Windows.

rsfite17

Level 2

The solution given does not work and does not apply to this issue. The software has been dowloaded and when you run the executable file it gets to 9% and doesn't go beyond and it eventully errors out with the 1921 error message.

TiffanyL

Level 11

For the " Error 1921: Service 'Intuit Update Service' (IntuitUpdateService) could not be stopped. Verify that you have sufficient privileges to stop system services when attempting to update TurboTax, please see the FAQ link posted below for a solution. Please let us know if this helps:

Error 1921: "Service 'Intuit Update Service' (IntuitUpdateService) could not be stopped..."

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ManuelTT

Level 2

Thanks, worked like a charm, had to stop the service to get it to install AND to get it to manuel update after. Big hiccups this year. Quite stressful when working on taxes!

Patch7158

Level 2

Did they ever resolve your issue?

Momo2014

Level 2

I finally got the 2020 Deluxe to install.

My Solution: Ctrl+ Alt + Delete, Task Manager, More Details (at the bottom), Click Processes, then scroll down under Background Processes and find Intuit Update Service. Click it and then click End Task.

I was then able to fully install the software.