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K1306
New Member

$177 for your "free" edition

Hi, you deceived me and took $177 out of my low income ($11,000 for 2023) return.

Please pay me back right now. 

I am SO angry with you. 

 

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1 Reply
Vanessa A
Expert Alumni

$177 for your "free" edition

Not everyone qualifies for free filing.  Free filing is only for simple returns.  Also, throughout the return, you are offered upgrades that take you out of the free edition which you can choose to decline.  The fees are not income based, they are based on services requested/agreed too and the complexity of your return or forms you require. 

 

Situations covered (assuming no added tax complexity):

  • W-2 income
  • Interest or dividends (1099-INT/1099-DIV) that don’t require filing a Schedule B
  • IRS standard deduction
  • Earned Income Tax Credit (EITC)
  • Child Tax Credit (CTC)
  • Student loan interest deduction

Situations not covered:

  • Itemized deductions claimed on Schedule A
  • Unemployment income reported on a 1099-G
  • Business or 1099-NEC income
  • Stock sales (including crypto investments)
  • Rental property income
  • Credits, deductions and income reported on other forms or schedules

If you don’t have a Form 1040 return with limited credits, we have other paid options to file using TurboTax.

How does TurboTax make any money?

We want our customers to love our products and services. Because we have customers who pay for our premium products and services, we can offer free tax filing. We offer additional paid benefits that go beyond filing your Form 1040 return with limited credits for free, but they're optional.

 

 

You can click here to request a refund. 

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