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New Member


I have my 1099R form but I am not able to input.  Do you know when I'll be able to input?  I would like to get my refund done soon.

5 Replies
Texas Roger
Level 15


I don't believe there are any problems entering a 1099-R. What problem are you having?

Level 2


Had the same problem. Kept waiting for 1/21/2020 update.   You must turn your virus/web protection programs off to allow the update to come in.  Shut your protection programs off and select "online" from the TT menu at top of page and select updates.  Restart TT should be able to enter 1099-R info

New Member


Thank you for your instructions. It worked great!

New Member


I get an error message that says: Am=n error has occurred while we were checking for updates. We could not configure the product update system.

I started my return anyway, but it will not let me type in me 1099-R , I get a message that says:The Retirement Income Area will be ready soon, further down it says "we expect this to be available 01/21/20

Current date today is 0215/20

Expert Alumni


 If you received the"Can't configure product update system" error message, please see this related article Error 5640: Can't configure product update system

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