I made the mistake earlier in the year of entering my items donated (and not printing) Now the donations are not showing up. How can I recover the information?

[jockocheez]

I entered the donations in April, and because I thought I was saving a step, I entered them directly into It'sDeductible, without hand-writing a list. Now my info is gone, and I can't remember what I donated... hundreds of items are impossible to remember!!

[mesquitebean · Accepted solution]

You wrote:  "Now my info is gone"

Check to see if you have multiple accounts without realizing it.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If you try using your email address, and you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.