When I clicked on "Why don't I have any Child Tax Credit?" It said "your Child Tax Credit is $0 is the same as your Child Tax Credit is $0 because false."

[Hal_Al]

 There are usually 1 of 6 reasons, you don't get the Child Tax credit(CTC):

1. You’ve entered something wrong. In the personal Info section, for the dependent, you must select answers that indicate that he/she is your dependent child. If the child was born during the year, say he/she lived with you all year (note: TurboTax changed how this section is done two years ago, you may need to go thru the interview again or even delete your dependent and start over)

2. Your child may be  too old (over 16). This comes as a big surprise to many parents the year their child turns 17. A child over age 16 no longer qualifies for the Child Tax credit (CTC). Although a child can still be a student dependent through age 23, and a qualifying child for EIC,  the Child Tax Credit expires the year they turn 17 and you no longer get the $1000 CTC.

3. Your income is too high. The Child Tax Credit (CTC) is phased out at higher incomes starting at $110,000 for joint filers  ($75K single). You lose $50 for each $1000 (rounding up) your income is over that threshold.

4. Your income is too low.  The child tax credit  (CTC) is also limited to your tax liability. The CTC is a non-refundable credit and can only reduce your income tax to 0, It can not help you beyond eliminating your tax liability. But, if you have more than $3000 of earned income, some or all of it is usually given back to you thru the "Additional Child tax credit". That is, part of the CTC may be on line 43 of form 1040A instead of line 35 (lines 67 & 52 of form 1040).    In the on-line version of TT,  the  main Form 1040, 1040A or 1040EZ can be seen through Tools, View Tax Summary, Preview My 1040 or  go to Print Center and then choose to Preview. The ACTC is calculated on form 8812; that form is not viewable in the online version of TT until you have paid for your return. But, the ACTC is basically 15% of your earned income over $3000.

5. You are the custodial parent and the non-custodial parent is claiming the dependent this year. The CTC goes with the dependency, even though the custodial parent still gets the Earned Income Credit, Dependent care credit and Head of Household.
6. Another possibility is that part of your tax due is not regular income tax, but is self-employment, early distribution penalty or another type of additional tax, for which the CTC cannot be used.

To get a 'second opinion' on-line direct from IRS, try https://www.irs.gov/uac/is-my-child-a-qualifying-child-for-the-child-tax-credit

[AndreaG]

There are several reasons that you would not be getting the child tax credit. If you have NO tax liability, you wont get a child tax credit. If your modified adjusted gross income is too high, then you wont get a child tax credit. 

The purpose of the child tax credit, is ONLY to offset your tax liability. With the child tax credit, you can qualify for a credit of up to $1000 for each child that qualifies you for the credit. However, you cant get a credit that is larger than your tax liability. Additionally, if you have other nonrefundable credits that you are claiming, then together they cant total more than your tax liability. A nonrefundable credit is a credit that offsets your tax liability.

When you are unable to get the full benefit of the child tax credit, you can qualify for the additional child tax credit if you have earned income that is in excess of $3000 and you meet all the requirements. Please refer to the following FAQ to determine if you meet the requirements for the child tax credit. https://ttlc.intuit.com/replies/4862549 

If you do have a tax liability, then it might be that your modified adjusted gross income is too high. Please refer to page 3 of Pub 972 under the headings, "limits on the credit" and "modified AGI" for additional information. https://www.irs.gov/pub/irs-pdf/p972.pdf

[Dabra]

As you see in the first comment reason 1 " customers entering wrong info" and turbo tax "changed there protocols" is still not effective I answered the question "is there an agreement between me and children's father?"  I answered no due to the father being deceased and turbo entered them on my return as "other dependent" iam upset with turbo tax and there only response is to amend my tax return and print and send on my own even after paying for extra benifits to help assure my taxes were done correctly.....TURBO TAX has left me hanging on my taxes and not to mention the irs doesnt have the same bank info on file that was on my return 

NEVER USE TURBO TAX and I will never use turbo tax again.....