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you have turbotax live for which you paid extra.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
Live help is available M-F during normal business hours after tax season.
If you could tell us where you are seeing that term "premium percentage" in TurboTax, we may be able to help you better.
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