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mjbrown23
New Member

What are linked identities

more than one account on an email address
9 Replies
VictoriaD75
Expert Alumni

What are linked identities

You can have up to five accounts on an email address, but they must have unique user names. You cannot merge accounts. If they are for the same taxpayer, it is recommended that you choose one user account and continue to use the same account for each subsequent tax year.

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pelton
Level 1

What are linked identities

I have two accounts with the same email address. "Linked Identities", however, connects to nothing. How do I link my identities?

 

 

JotikaT2
Expert Alumni

What are linked identities

You cannot.  You will need to select one account and use that going forward.

 

Please see the link below for additional information.

 

Multiple TurboTax accounts

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Treasur2
Level 3

What are linked identities

I finnnnnnnaly think I've stumbled onto what I've been looked for over 10 years. I have ...5....intuit accounts. Mint, Pro series (yes I'm a tax preparer), turbo tax myself, turbo tax my wife (before me),  & self-employed.

 

I periodically get promoted to change a password in proseries, because your systems only want me to have one account this causes me big problems. Because one or more of the other accounts has different user IDs, and/or passwords, and or emails.

 

I started with TurboTax over 25 years ago, etc.

 

Is there ANY way to get one logon credential for this stuff? If not, why do your cookies get so mixed up when I'm trying to log on to #2 vs. #5, etc. extremely frustrating.

Critter-3
Level 15

What are linked identities

Use this website to contact TurboTax support during business hours for assistance with this matter - 

 https://support.turbotax.intuit.com/contact/

Treasur2
Level 3

What are linked identities

That link brings up a screen "

"We’ll help you connect with the right expert for your specific question or problem."

 

with no links, no prompts nothing...but a huge list of products at the bottom. My question is not about a product. It's about my "account(s)"

VolvoGirl
Level 15

What are linked identities

@Treasur2   You don't see 2 boxes to fill in with your product and to enter a question?  You have to fill out the form to get a phone number.  (ps...the Free Edition does not have phone support).  You have to pick a product.  

Opus 17
Level 15

What are linked identities


@Treasur2 wrote:

That link brings up a screen "

"We’ll help you connect with the right expert for your specific question or problem."

 

with no links, no prompts nothing...but a huge list of products at the bottom. My question is not about a product. It's about my "account(s)"


First, you have to be logged into one of your accounts for the system to register you.

 

Then, choose "online" as the product.  Then try "merge accounts" as your issue. 

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
Treasur2
Level 3

What are linked identities

Ok, I think I've figured it out.

 

Intuit is using an ...email address... as the top of the security tree.....that's.........what I was trying to understand. So that I could finnnnnnnnaly consolidate my products, etc.

 

They use the email address and call it an "account". The account can have multiple products of course (they hope). Even multiple iterations of the same product as long as the userid on each is different per product (that's how some preparers prep TT returns for a small number of others on "their" account email alias).

 

But there is a limit of 5, userid's. Per account (email alias). There is no product limit of course.

 

Now I understand also why I can't merge past accounts, long ago forgotten, but now "recovered".

They had different email aliases. And the policy is no merging for IRS and basically liability reasons. Easy to understand.

 

So what I did to solve my problem is change the email alias, on an old userid. So it matched. Then I logged out and attempted to log back in, walla.......I was given the choice of deleting userid's. Which I did. Now all products are under one "account" (email).

 

It's only taken me 10 15 years to figure this out. I can't tell you how many Intuit help desk people I've talked to over the years, did not understand the above. The product silos prevent them from seeing the bigger picture in my not so humble opinion.

 

agree/disagree?

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