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Some customers have reported issues paying for TurboTax fees by credit/debit card with the MAX Assist & Defend bundle selected.
Depending on the situation, they may see one or more of the following error messages.
This is caused when the MAX bundle is in the order and there are issues with the information entered in the Personal Info section. This can happen in the following situations:
This can be resolved by temporarily changing your information under Personal Info, then changing it back before filing your return. If you have a foreign address, enter the U.S. billing address for the card you're trying to use. If you have only one letter as your first name, change this to your full first name, as shown on your social security card.
If you've followed the above steps and you continue to get the error message, it can be resolved by removing the MAX Benefits from your order, which will allow you to file.
Note: If you choose to remove the MAX bundle and file, you will not be able to order it later.
Some customers have reported issues paying for TurboTax fees by credit/debit card with the MAX Assist & Defend bundle selected.
Depending on the situation, they may see one or more of the following error messages.
This is caused when the MAX bundle is in the order and there are issues with the information entered in the Personal Info section. This can happen in the following situations:
This can be resolved by temporarily changing your information under Personal Info, then changing it back before filing your return. If you have a foreign address, enter the U.S. billing address for the card you're trying to use. If you have only one letter as your first name, change this to your full first name, as shown on your social security card.
If you've followed the above steps and you continue to get the error message, it can be resolved by removing the MAX Benefits from your order, which will allow you to file.
Note: If you choose to remove the MAX bundle and file, you will not be able to order it later.
Just a clarification note:
In the Personal Info section, update the Mailing address from foreign address to be USA address of the credit-card used for TT payment, temporarily to resolve the MAX Benefit warning and then change it to foreign-address before actual filing.
(Note: Do not change the state of residence from ForeignCountry or US Possession. You can leave it as it is).
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