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Best answer by GabiU

Here's a link to our Account Recovery Tool--

https://myturbotax.intuit.com/account-recovery/

It's possible you have used the same email but logged in with a different User ID. Please sign in again with the first section of your email or try a commonly used User ID of yours. 

1 reply

GabiU
GabiUAnswer
Level 13
June 4, 2019

Here's a link to our Account Recovery Tool--

https://myturbotax.intuit.com/account-recovery/

It's possible you have used the same email but logged in with a different User ID. Please sign in again with the first section of your email or try a commonly used User ID of yours. 

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