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destinyalexander
Returning Member

NEED ANSWERS

I files my taxes on March 8 I was supposed to get a refund of 1,548 I then got a deposit of 45 dollars from TPG I'm missing my money I've called IRS and Turbo Tax The IRs says you guys had a third party who messed up refunds and you guys have to fix it on your end I'm asked to plz be contacted or helped asap this is a big in  convince to be I'm single with no dependents 

 

 

Destiny Alexander 

Email: [email address removed]

Phone: [phone number removed]

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3 Replies
Cynthiad66
Expert Alumni

NEED ANSWERS

Since you spoke to the IRS, did they tell you exactly how much refund they approved and you should have expected.  SBTG issues refunds based on what the IRS authorizes.  You can contact SBTG for further confirmation of your refund.

 

Contact SBTG ;  Taxpayer Support. 800.901.6663

 

However, you might want to get a transcript of your account from the IRS to verify what was processed.  Use this link to request a transcript.

 

@destinyalexander

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ee-ea
Level 15

NEED ANSWERS

Expected refund 1548

Amount paid        <45>

Unpaid                1503

TT Fees             < 103>

Missing”             1400

The third Economic Impact Payment of $1400 per person was sent out in March of 2021. The IRS is saying you got it and are asking for it again on you return.

destinyalexander
Returning Member

NEED ANSWERS

no i never did recived it i only got the 2 one 

 

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