Maine Student Loan Credit - Software Errors

Forum|Forum|3 years ago
February 4, 2023
8 replies
24 views

For the Maine State Student Loan Credit, software does not properly clarify that the STEM checkbox only applies if you took the EOTS credit previously for years, 2019, 2020 and 2021. Software prompts for all eligible loan payments, improperly creates multiple forms for the same taxpayer and adds all the credits applied to he state refund despite there being an annual $2,500 or $3,500 limit, depending on STEM applicability. Software does not flag error after final return reviews. Software also does not notify user that additional documents must be supplied for 1st time applicants.

Called support 3 times to convey error to confirm and log need for update. Response was there are no items open in the community, no errors exist.

TurboTax Home & Biz Windows

MaineTaxPayerUSAuthor

Level 2

Related Support ID# is[number removed]

BrittanyS

Level 12

We can investigate your concern that TurboTax incorrectly calculates the Maine Student Loan Credit and does not give accurate information. However, it would be helpful to receive a token instead of trying to recreate your return. I prepared a generic return and did not get the multiple forms created, as you are experiencing. If you provide a token, I can look over what you see regarding your return. A token is a number entry provided by TurboTax that provides a sanitized version of your return. Sanitized means that all your personal identification information is removed from the file you provide, and I'll only be able to see numbers that have been entered. I cannot see any information about your name, address, or SSN.

To send us a token, please do the following:

TurboTax Online:

Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.

TurboTax Desktop:

Select the Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac, "Send Tax File to TurboTax Agent."

Provide the token number that is generated onto this thread. At the bottom of your reply (with the token), add "@BrittanyS" so I will be notified. Also, please provide which software you are experiencing the issue in—for example, what online or desktop version?

@MaineTaxPayerUS

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MaineTaxPayerUSAuthor

Level 2

Token 1067768

Desktop Home & Business

@BrittanyS

BrittanyS

Level 12

I followed up with the Maine Department of Revenue regarding the STEM degree qualifications. You must have previously claimed the EOTS for tax years 2019, 2020, or 2021 for the bachelors or associate STEM degree. Therefore, if you did not take the EOTS credit, you would only qualify for the $2,500 credit. Also, I followed up on the double major. You can only claim both loans if the amount is up to $2,500. For example, you could claim the first loan of $2,424, and for the second loan, you could only claim $76, giving a total of $2,500 unless it was for a double major with different courses. You could claim the $2,500 twice if you have a double major. I have put in a request to have additional instructions added to the software for the Maine Student Loan Credit.

@MaineTaxPayerUS

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