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burgyathome
Level 3

Its Deductible Still broken?

Using TurboTax Premier - It appears Its Deductible is still not working. Does anyone have any fixes? The one I saw about signing out, signing in and using older version is not working for me.

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Accepted Solutions
burgyathome
Level 3

Its Deductible Still broken?

For anyone looking for the answer to my question:  The answer from the support person is that the way it was done previously is no longer done. Now, one has to create an Its Deductible account, input there and transfer to TurboTax. The TurboTax software has not been changed to remove that Add/Edit items option. SO... bottom line is the way to do it has changed even though the software may not show that path.

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40 Replies
Critter
Level 15

Its Deductible Still broken?

Importing from It's Deductible never works before the end of the year as a rule ... wait until after the first. 

rjs
Level 15
Level 15

Its Deductible Still broken?

See the FAQ at the following link.

 

ItsDeductible unavailable for import in TurboTax Online

 

beha2002
Returning Member

Its Deductible Still broken?

It's past the 1st of the year and it still doesn't work.  So whats your explanation now??

xmasbaby0
Level 15

Its Deductible Still broken?

Happy new year--a couple of days have passed and it is now a weekend.  Patience will be needed as the software is fixed, updated and readied for the tax season.  Since the IRS will not be accepting returns until the end of January there is time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
beha2002
Returning Member

Its Deductible Still broken?

Sorry, xmasbaby, but stop defending them.   They have known this was an issue for over a month. Please stop making excuses.  The tax season has started and all of their issues should have been fixed before tax season ever started. Some people like getting their taxes done early, so whats your issue with that?  Plus, yesterday was the first day to officially e-file.  

rjs
Level 15
Level 15

Its Deductible Still broken?


@beha2002 wrote:

It's past the 1st of the year and it still doesn't work.  So whats your explanation now??


The FAQ didn't say it would be fixed on January 1. It didn't give any specific date for it to be fixed. The FAQ refers to importing "your 2019 charitable transactions." Even though it is now 2020, you are still working on your 2019 tax return, and trying to import your 2019 contributions, i.e. the contributions that you made in 2019.

 

I'm sure it will be fixed soon.

 

rjs
Level 15
Level 15

Its Deductible Still broken?


@beha2002 wrote:

Plus, yesterday was the first day to officially e-file.  


Yesterday was not the first day to "officially" e-file. The IRS has not yet even announced a date for the start of e-filing. TurboTax will let you submit your tax return now, but your tax return will not really be filed. TurboTax will just hold it until the IRS begins accepting returns sometime later in January. Nothing will be done with it before then. If you submit it early, be aware that you can't cancel it or get it back to make changes or corrections if you find that you made an error or left something out.


Also keep in mind that you cannot file your tax return until you have all your W-2s, 1099s, and other tax documents. If you are filing without having all your documents, you have a very good chance of running into problems with the IRS and having your refund delayed.

tygrtchr
Level 7

Its Deductible Still broken?

 Make sure you are using the same user name and password for both ID and TT.  The "bug" should be fixed soon.  They are working on it.

 

beha2002
Returning Member

Its Deductible Still broken?

"Make sure you are using the same user name and password for both ID and TT."

 

really tygrtchr?  You think I didnt know that?  I have been using its deductible since it first came out.  Its not rocket science.

 

HEY TURBO TAX, IT STILL DOESN'T WORK!!!  I have tried a mac, and windows computer.  I have tried all the browsers on each computer.  I have tried different internet connections.  It just keeps saying ItsDeductible is unavailable.  

 

And, rjs, I have all of my w-2's.  I always receive them with my first check of the year.  My taxes are done. except for my charitable donations.

xmasbaby0
Level 15

Its Deductible Still broken?

https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rjs
Level 15
Level 15

Its Deductible Still broken?


@beha2002 wrote:

HEY TURBO TAX, IT STILL DOESN'T WORK!!!  I have tried a mac, and windows computer.  I have tried all the browsers on each computer.  I have tried different internet connections.  It just keeps saying ItsDeductible is unavailable.  


Did you read the FAQ that I referenced above? I thought you had read it before your first post. TurboTax knows that importing from ItsDeductible doesn't work. They are working on it. There is nothing more to say about it at this time. There's no point in trying different computers, browsers, or internet connections. It's known to be not working in any environment. I'm sorry that it delays you from completing your tax return, but there is nothing you can do about it except wait for it to be fixed.

 

ItsDeductible unavailable for import in TurboTax Online

 

The IRS has now announced January 27 as the starting date for e-filing. While I understand that you would like to have your tax return completed, the IRS is not going to process it before January 27. Having it completed might give you some peace of mind, but except for that you don't lose anything because of the delay.

Critter
Level 15

Its Deductible Still broken?

Although TurboTax will  allow you to e-filed some returns as early as 1/2   they are NOT sent to the IRS.  TurboTax stores those early filed returns  until the IRS opens for business and pulls the returns for processing (currently scheduled for 1/27/20 but subject to change)  ...   only then will you get an e-mail telling you if the return was accepted or rejected by the IRS.  

Only the simplest returns can be transmitted to TurboTax early.    Some forms will not be finalized until Jan 25 and some later than that.

https://ttlc.intuit.com/questions/1908854-forms-availability-table-for-turbotax-federal-products-exc...

Why does TurboTax allow early filing?  Because their competitors do - It is a marketing ploy to capture market share.

Filing early with TurboTax before the IRS opens  is a really BAD IDEA for many reasons...

1) If you discover something that is wrong on your return, receive a W-2 that is different, receive some other tax document that was not on the return that you filed then there is NOTHING that you can do about it other than wait to see if the IRS accepts or rejects the return after they open.  If rejected you can correct and file again, but if accepted then the only remedy is to amend which can take 4 months to process.

2) You must remember to check back after the IRS opens (or check for an e-mail) to confirm that the IRS has accepted or rejected the return.  If rejected, then it was never filed at all and must be corrected and re-filed.  Every year many taxpayers that file early, forget to check back and only discover months later that they never actually filed because if was rejected by the IRS but they had forgotten about checking back after filing with TurboTax.

3) While the IRS does conduct some pre-opening tests and does accept some returns early (ONLY for TESTING purposes), they will not actually  process those until after the official opening date.  There is a reason to test and that is to discover any problems with it's systems.  A couple of years ago a test went bad and several thousand "test" returns were lost.   The IRS was able to recover those but it delayed refunds for some by months.

There is no real advantage to file before the IRS opens  but there are several disadvantages to do so.

 

 

 

 

Refund Timing for Earned Income Tax Credit and Additional Child Tax Credit Filers   https://www.irs.gov/individuals/refund-timing

 

 

Taxpayers who claim the Earned Income Tax Credit or the Additional Child Tax Credit may experience a refund hold. According to the Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue these refunds before mid-February. The IRS expects the first EITC/ACTC related refunds to be available in taxpayer bank accounts or on debit cards by the first week of March, if they chose direct deposit and there are no other issues with their tax return. Check Where’s My Refund for your personalized refund date.

WMR on IRS.gov and the IRS2Go app will be updated with projected deposit dates for most early EITC/ACTC refund filers by February 22. So EITC /ACTC filers will not see an update to their refund status for several days after Feb. 15.

The IRS, tax preparers and tax software will not have additional information on refund dates, so Where’s My Refund? remains the best way to check the status of a refund. Where’s My Refund? is only updated once daily, usually overnight, so you don’t need to check the status more often.

Why is my refund being held?

If you claim the EITC or ACTC on your tax return, the IRS cannot issue your refund before mid-February. The law requires the IRS to hold the entire refund — even the portion not associated with the EITC or ACTC. Like previous years, some tax refunds may be held if there are questions about the tax return or the IRS needs more information.

When will I get my refund?

The IRS expects the first EITC/ACTC related refunds to be available in taxpayer bank accounts or on debit cards by the first week of March, if they chose direct deposit and there are no other issues with their tax return. Check Where’s My Refund for your personalized refund date.

Why does it take so long for the funds to show up in my account?

It takes additional time for refunds to be processed after leaving the IRS, and for financial institutions to accept and deposit them to bank accounts and products like debit cards. Also, many financial institutions do not process payments on weekends or holidays, which can affect when refunds reach taxpayers. For EITC and ACTC filers, the three-day holiday weekend involving President’s Day affects their refund timing.

How do I check the status of my refund?

WMR on IRS.gov and the IRS2Go app will be updated with projected deposit dates for most early EITC/ACTC refund filers by February 22. So EITC /ACTC filers will not see an update to their refund status for several days after Feb. 15.

The IRS, tax preparers and tax software will not have additional information on refund dates, so these filers should not contact or call about refunds before the end of February.

 

beha2002
Returning Member

Its Deductible Still broken?

I KNOW THAT!!  I do NOT need a copy and pasted reply for the the turbo tax FAQ, that has absolutely NOTHING to do with the problem!!!  READ THE PROBLEM BEFORE WRITING A REPLY.  w-2's and other forms not being ready, has nothing to do with ItsDeductible not importing.

 

The problem is ItsDeductible is not importing!! plain and simple.  It needs to be fixed.

tygrtchr
Level 7

Its Deductible Still broken?

TurboTax is working on the problem as quickly as they can.  If you need to file your return earlier, you will have to do it the old-fashioned way:  write in each donation yourself.  I know that sort of defeats the purpose of being able to import ItsDeductible into your return, but the IRS isn't going to process returns before the 27th anyway.

 

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