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tab2020
New Member

It is not moving

 
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1 Best answer

Accepted Solutions
MeganS
New Member

It is not moving

Please try these troubleshooting steps to fix this issue:

Try these steps to resolve:

  1. Logout of TurboTax Online
  2. Clear your browser cache (click this link if you need assistance)

https://ttlc.intuit.com/questions/1901488-how-to-clear-your-internet-browser-s-cache?jump_to=answer_...

3. Close and re-open your web browser window.

4. Log back into TurboTax Online

 If the issue is still observed, please check the following:

  1. Try using a different web browser to login to TurboTax Online and complete the return (examples are Firefox, Chrome, Internet Explorer, Safari, etc.)
  2. Try using your mobile device (phone, tablet) with a cellular connection or TurboTax mobile application (Android or iOS) to login and complete your return.

 

View solution in original post

5 Replies
MeganS
New Member

It is not moving

The program?
tab2020
New Member

It is not moving

I have 30 minutes I am going to gp to another provider yours  is not working
MeganS
New Member

It is not moving

Please try these troubleshooting steps to fix this issue:

Try these steps to resolve:

  1. Logout of TurboTax Online
  2. Clear your browser cache (click this link if you need assistance)

https://ttlc.intuit.com/questions/1901488-how-to-clear-your-internet-browser-s-cache?jump_to=answer_...

3. Close and re-open your web browser window.

4. Log back into TurboTax Online

 If the issue is still observed, please check the following:

  1. Try using a different web browser to login to TurboTax Online and complete the return (examples are Firefox, Chrome, Internet Explorer, Safari, etc.)
  2. Try using your mobile device (phone, tablet) with a cellular connection or TurboTax mobile application (Android or iOS) to login and complete your return.

 

tab2020
New Member

It is not moving

it is on pAGE 1 THE 3 HAPPY FACES BUT NOTHING APPEAR TO CONTINUE NO I DID CLEAR COOKIES STILL NOT MOVING
tab2020
New Member

It is not moving

I SHOULD HAVE DONE BY NOW THIS IS NOT WORKING I WILL JUST HAVE TO TRY ANOTHER TAX COMPANY I HAVE TO GET THIS DONE
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