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HSA assistance error

Error message TY25 HAS DETAILS ARE NOT AVAILABLE
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1 Reply
CesarJ
Employee Tax Expert

HSA assistance error

TurboTax may require you to specify if your retirement account involves digital assets. If the program won't let you select 'No' or complete filing, this could be a bug.

Currently, TurboTax Online doesn't provide direct access to a 'Capital Assets' sheet for manual editing. The recommendation to manually edit this sheet applies more to desktop versions.

To address this issue in TurboTax Online:
1. Refresh your browser or try a different one.
2. Clear your browser cache and cookies.
3. Re-enter your retirement account information carefully.
4. If the problem persists, try temporarily removing the retirement account entry and re-adding it.

This approach may help you bypass the bug without manual sheet edits, which aren't accessible in TurboTax Online.

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