I've been advised that, although the form is generally ready, some calculations that are new for 2023 are still being worked on, and that the tentative day of release for Form 8911 is now February 28, 2024. You might try again then or the day after, and make sure you are running the latest version of the software.
You could also choose to file without the credit, wait for the return to be processed (payment credited or refund received), and then file an amended return; however, amended returns generally take longer to process. See this article and this one for more information on filing an amended return with TurboTax.
To update your program:
If you're on a PC using TurboTax Online, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.
Tips:
- It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
- If your connection drops in the middle of the update, try again; it should pick up where it left off.
- If you're having trouble updating on your PC, try a manual update.
You can try manually updating TurboTax Online as explained in this help article:
If you're having trouble updating your TurboTax 2023 for Windows Individual software using the "Check for Updates" method, here are instructions for how you can get the latest federal program update:
- Close TurboTax and all other programs except this browser window.
- Select this link to download the 264 MB update.
- Save the update file to your Windows desktop.
- Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.
Logging out of TurboTax and back in, changing browsers, or clearing your cache and cookies often helps.
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