form 2441

[ronpollone]

I have 1 qualifying child and completed section 1. I showed that we paid 3000.00 for qualified expenses in line 1(e).  The amount in line 1(e) did not populate 2(d); therefore there is no dependent care expenses shown.

[BillM223]

Are you not eligible for the credit as opposed to having deductible benefits? If the program decides that you are not eligible for the credit for other reasons, it might just stop in the middle of things.

Did you have a dependent care FSA (entry in box 10 of the W-2)? How much was it for?

Look at line 29 on your 2441. Is it zero? If so, you can't take the credit, so I have noticed that TurboTax sometimes doesn't finish filling the form out.

[ronpollone1]

I found that I should have input the qualified payment next to the dependent's name in the general information section. It then was posted in section II of form 2441. ron

[BillM223]

Are you making entries in Forms mode? It would be safer to go through the Child and Dependent Care interview, rather than make entries directly on forms.

But I am glad you found your issue. Debugging without being able to see what the taxpayer did is difficult, as you can imagine.

[ronpollone]

thanks for your suggestions; although they did not apply in this case, i appreciate your support. Ron

[BrittanyS]

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)