This rejection can be caused by a mismatch within the IRS database.
The best option is to verify the Social Security number is entered correctly and verify with your ex spouse.
If after verifying the SSN you are still unable to correct the problem you may have to file a paper return. Include a cover letter with the return explaining why the SSN for the spouse is missing.
To print and mail your return in TurboTax for Windows:
- With your return open in TurboTax, select the File tab near the top, then Continue.
- On the next screen, E-file Your Federal Return for FREE, select File by mail near the bottom.
- Continue following the screens until you get to Print Tax Return for Mailing.
- On this screen, select Print Returns to Mail.
- Then select Preview Print Copy in the pop-up window.
- Once the preview has opened, select the printer icon near the top (or go to File > Print).
- When finished, select Continue in TurboTax and follow any additional on-screen instructions.
The first page in your printout is File by Mail Instructions, which gives you the mailing address any forms you need to include with your return.
Tip: For security purposes, we don't recommend leaving your return in an unattended mailbox. Instead, mail it from the post office or give it directly to your mail carrier.
